FAQ

Answers to Your Most Common Questions

Here, our FAQ page addresses the most common questions about our services, reservations, shuttles, hours and location, and more. If you can’t find the right question or answer on this page, please feel free to contact us.

Airpark Newark FAQs

Question: What do I do when I come in to park?
Answer: Once you get to our facility, either Scan your Airpark Perks Card, your reservation on your phone, or press the button at the entrance and take a ticket. Pull through and locate an empty parking spot. Park your vehicle and take your keys with you. You can walk to bus stop located at the entrance or stand by your car and wait for the next airport shuttle. Buses will depart from lot every 20 minutes for the Airport (on the hour, 20 minutes past the hour and 20 minutes before the hour). Once you board the shuttle, you’ll receive a card that includes the number of the row you parked in, the phone number to call for pick-up, and what to do once you return, keep this card for your return trip.

Question: What do I do upon my return?
Answer: After you’ve landed and collected your luggage from airport baggage claim, call or text the phone number on the card we gave you. Proceed directly to the designated pick-up area which is noted on the back of the card and wait for the next shuttle to pick you up. Once aboard the shuttle, let our driver know the location of your parked car. When you return to our facility, the shuttle will drop you off at your vehicle and assist you with your luggage if needed. From there, proceed to the exit lane and complete your check-out before leaving the parking lot.

Question: What do I need to bring on the day I depart?
Answer: All you need to bring with you is the luggage you’re traveling with! At Airpark Newark, we want to make things as easy as possible, so you don’t need any paperwork. We’re a paperless facility, so after you’ve made a reservation, you can access it via our mobile app or we can look you up in our system when you arrive.

Question: What payment methods do you accept?
Answer: Most reservations are paid in full in advance. So, you will scan your reservation and if no money is owed, the gate will open and you can exit. If there is a balance, we accept cash, VISA, Mastercard, Discover, American Express, and Diners. Please note, exit lane 2 is a pay station and does not accept cash.

Question: Do you charge an hourly parking rate?
Answer: No, our reservation rates are based on a 24-hour interval (with a two-hour grace period). This means your reservation will start at the time you park your car and will end when you return to our facility.

Question: Is my parking reservation subject to Newark’s 15% city parking tax?
Answer: Yes. The city of Newark requires Airpark Newark to collect a 15% parking tax from every customer.

Question: Should I pre-pay for my parking reservation?
Answer: Yes. When you make a parking reservation with us, you’ll need to pay for your reservation in full at the time you make it. This guarantees an available parking space for you for the dates you select. (Please note that your reservation is fully refundable up to the start time of your reservation. After that there is a one day no show fee charged.)

Question: Is there a fee for using your airport shuttles?
Answer: Nope! Every parking reservation comes with a free shuttle ride to and from Newark Airport. Tips are welcome and appreciated if the service warrants it.

Question: What are your hours of operation?
Answer: At Airpark Newark, we’re open 24 hours a day, 365 days a year.

Question: Where is your facility located?
Answer: Our address is:
Airpark Newark
422 Frelinghuysen Ave.
Newark, NJ 07114

Question: Is Airpark Newark affiliated with Newark Liberty International Airport?
Answer: No. Airpark Newark is a private company that offers convenient, off-site airport parking as well as competitive prices.

Question: How do I get to and from EWR?
Answer: When you make a reservation with Airpark Newark, you’ll have access to our free shuttles. These shuttles run every 5 minutes to transport customers between our facility and the terminals at Newark Liberty International Airport.

Question: Are there infant/child car seats available on your shuttles?
Answer: Unfortunately, no. Because our shuttles operate similar to public buses, car seats are not required. If you have your own car seat, however, you’re welcome to use it.

Question: How do I get back to Airpark Newark after I return from my trip?
Answer: After you’ve landed and picked up your luggage from baggage claim, call or text the number on the information card we gave you on the shuttle and let us know what terminal at. Follow the instructions on the back of your card to the pickup location for your terminal and we’ll let you know when the shuttle will arrive to whisk you back to your car.

Question: Is there a shuttle van dispatch number I should use?
Answer: For shuttle van assistance, you can call 1-908-333-6767.

Question: Can I ride the shuttle to any other location?
Answer: No. Our shuttles provide transportation service between our facility and the 3 passenger terminals at Newark Liberty International Airport only.

Question: Why do I need to pre-pay in full when I make a reservation?
Answer: When you pay up front, you’ll be guaranteed a parking space at our facility for the dates you select. In addition, your check-out experience will be much faster since you’ve already paid for the service.

Question: Is my reservation refundable?
Answer: At Airpark Newark, we’ll fully refund your parking reservation up to the reservation’s start time. (After that there is a one day no show fee charged). To cancel your reservation, reference your email confirmation or call our customer service line at 1-908-333-6767.

Question: How far in advance should I make my parking reservation?
Answer: We recommend making your parking reservation as soon as you book your flight. This way, you can ensure our services are available and are able to cancel your reservation if your plans change. If we have space available, you can reserve prior to driving to the airport if you would like.

Question: Do I need to make a reservation in order to park at Airpark Newark?
Answer: Reservations are highly recommended; however, we offer parking without a reservation as long as there is a parking space available. If you make a reservation, you’re guaranteed to have a spot, which is why we recommend them.

Question: What time should I arrive at the facility?
Answer: Our shuttles leave the parking lot on a schedule. Shuttles depart our lot on the hour, 20 minutes past the hour and 20 minutes before the hour. We recommend arriving at Airpark Newark about 10 minutes before the shuttles scheduled departure time. You will be to your terminal within 5 minutes of leaving our lot.

Question: Do the arrival and return times on my reservation need to be exact?
Answer: We understand that travel times can change, which is why we allow some wiggle room on your arrival and return times. We’re looking for more of an approximate time you’ll be arriving to drop off your vehicle and an approximate time you’ll be returning to pick up your vehicle.

Question: Is Airpark Newark responsible for lost or stolen valuables?
Answer: No, we cannot be held responsible. At Airpark Newark, we provide a variety of security features to keep your belongings safe, including video surveillance, fencing, bright lighting, and foot patrol. However, just like any other parking situation, please do not leave your valuables in your car if you want to guarantee their security. AirPark at Newark is a self park facility and as with any parking facility you park at your own risk.

Question: What happens if I return to find damage on my vehicle? Whose insurance will cover the damage?
Answer: Your insurance company should cover the damage. This situation is the same if you park your car in any other parking lot. AirPark at Newark is not responsible for any damage claims.